Sugar User Group:

Using Sugar for Customer Support


Do you have metrics on time to resolution for your customer support team? Do you have a seamless process for solving customer issues? Do you use Sugar for case management? If your answer to any of these three questions was no, this webinar is for you. We'll discuss how to use Sugar out-of-the-box for monitoring and improving your customer support. 

Date: August 17, 2017

Time: 11:30 AM - 12:30 PM (CDT)

Sneak Peek of What You'll Learn:

  • Review of Sugar's tools for case management including Cases, Bugs, and the Self-Support Portal
  • Using Sugar's Reports module to gain intelligence around customer support
  • Using workflows to create a seamless customer support experience


Attendees will also gain:

  • Free SugarCRM training from Sugar certified Epicomers
  • Updates on Sugar releases, product roadmap and new features
  • An environment to share experiences with other SugarCRM users
  • Opportunity to ask questions during open discussion and Q&A
Complete the form below to register for the webcast.


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